This puzzle which was supposed to be new and unopened and seemed to be that way was missing about 150 to 200 pieces. We put the puzzle together painstakingly and intend to throw it in the trash. This is the worst puzzle we have ever put together. I blame no one but Ingooood, the maker, for the problem. Not good!
Wow! That is quite unusual. I've heard of 1 or 2 missing from the factory. But I guess anything is possible. Did you contact the company? Did you get it as a trade on this site? If it was in the plastic I would assume you could contact the company.
The puzzle was in plastic that I had to cut off. We are thinking about contacting Ingooood with a picture attached. Part of my problem is I can't prove where or how I obtained the puzzle. We are debating whether it is worth the trouble. We also were totally shocked at how many pieces (estimated) were missing. We have never experienced anything like this before. We went ahead and put the puzzle together because we didn't want to be defeated by the challange. Kind of dumb but that was our logic.