Problems authenticating? (password or 2FA)

Are you having problems authenticating? There is a solution.

Simply type in the password (or 2FA code) that you think is correct 3 times and you should see a box telling you how to fix the problem. If you are having trouble with your password at the login screen, there is a reminder link on that screen without having to enter your password wrong a few times. 

The site can remember your login, but it will still ask for a password (and 2FA code if you have that enabled) if you go to your account settings to make changes. This prevents someone from making changes without knowing your password. Say you logged in on a public computer and forgot to log out, you wouldn't want someone to come along behind you and be able to take over your account.

If you still have problems, feel free to contact us.

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